Yes. We strictly comply with the Malaysia Personal Data Protection Act 2010 (PDPA). Your financial details are securely processed via certified digital gateways, and we only share necessary delivery information (like name and address) with vendors and riders to fulfill your order.
For high-volume B2B orders placed by dealers assigned to you, your commissions are calculated automatically at checkout. You can track your real-time earnings in the Wholesale Commission Dashboard in your Deliveryman App. Payouts are transferred directly to your registered bank account.
You may return items only if the original packaging is completely unopened and intact. Submit a return request through the app with photographic evidence. The vendor has 7 days to inspect and clarify the returned item. Once approved, digital refunds take 14 to 30 working days to reflect in your account.
You may cancel your order at no charge if it has not yet been processed by the vendor. Once the order status changes to "Shipped" or "Out for Delivery," it cannot be cancelled. You must receive the item and initiate a formal return process.
Vendors require 1 to 3 working days to process and securely pack your order. Once packed, delivery times vary based on distance: Local city orders arrive quickly via our Rider network, inter-district orders are transported via Bus Express/Local Express, and domestic orders take standard courier timeframes.
No. You have full granular control over your margins. When uploading or editing a product in your Vendor Panel or mobile app, you can simply uncheck the "Enable Wholesale for Dealers" toggle. That specific item will then only be sold at standard retail price.
If you are a registered Dealer, your cart must meet the Minimum Order Quantity (MOQ) for wholesale items before you can proceed to checkout. Please check the product page for the specific MOQ required (e.g., a minimum of 10 items) to secure the wholesale rate.
To access wholesale pricing, you must register as a Dealer. You can register by contacting one of our designated Delivery Riders in the field or by reaching out to support@disabah.com. Once your business documents are verified and approved, your standard account will automatically display exclusive B2B discounted prices.
No. diSabah operates on a strict 100% Cashless Policy to ensure safety and prevent fraud. All payments must be made digitally through our approved payment gateways or via verified offline bank transfer on the platform. Delivery riders are strictly prohibited from collecting cash.
For any disputes, missing items, or general support, please email us immediately at feedback@disabah.com or contact our support line at +60 11-5559 9811. Be sure to include your Order ID for faster resolution.
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