Cancellation Policy

Effective Date: October 19, 2026 Platform: diSabah (disabah.com and associated mobile applications) Operated By:Blok Infiniti

At diSabah, we work closely with our local Sabahan vendors and delivery riders to ensure your retail and wholesale orders are processed and fulfilled as quickly as possible. We understand that sometimes you may need to change your mind, which is why we have established the following clear guidelines for order cancellations.

1. Before Shipment (Eligible for Cancellation)

You may request to cancel your order at no charge, provided the order has not yet been processed by the Vendor or handed over to our delivery partner.

1. Because our ecosystem processes B2B and B2C orders efficiently, the window for cancellation before processing can be brief. We highly recommend acting immediately if a cancellation is required.

2. After Shipment (Not Eligible for Cancellation)

Once your order status is marked as "Shipped" or "Out for Delivery," it has entered our logistics network and can no longer be cancelled.

1. If you no longer want the items after they have shipped, you must wait to receive the delivery. You may then initiate a formal return request once the package arrives, subject strictly to the unopened packaging conditions detailed in our Return & Refund Policy.

3. How to Cancel

If you need to cancel an order that has not yet shipped, please notify our customer support team immediately and provide your Order ID. You can submit your cancellation request through the diSabah app/website, or reach out to us directly at:

1. Email: support@disabah.com or feedback@disabah.com
2. Telephone Support: +60 11-5559 9811

4. Refunds for Cancelled Orders

As diSabah operates on a 100% Cashless Payment System, any successful cancellation made Before Shipment will be refunded digitally. Please allow 14 to 30 working days for the funds to be successfully credited back to your original payment method (e.g., FPX online banking, credit/debit card, or e-wallet).