Shipping & Delivery Policy

Effective Date: October 19, 2026 

Platform: diSabah (disabah.com and associated mobile applications) 

Operated By:Blok Infiniti

At diSabah, we are committed to ensuring your retail and wholesale orders reach you safely and efficiently. Whether you are ordering a quick snack from a local vendor in Kota Kinabalu or sourcing bulk goods from across the state, our integrated logistics network is designed to handle it all.

This Shipping & Delivery Policy outlines our processing times, delivery methods, and fulfillment guidelines.

1. Order Processing & Preparation Time

Once your order is successfully placed and payment is confirmed via our cashless gateways, the respective Vendor will begin preparing your items.

1. Preparation & Packing: Please allow 1 to 3 working days for the Vendor to process, securely pack, and prepare your order for handover to our delivery partners.
2. Note for Wholesale Dealers: Bulk B2B orders may require the full 3-day preparation window depending on the Minimum Order Quantity (MOQ) and current vendor stock levels.

2

. Shipping & Delivery Methods

To optimize delivery speed and cost, diSabah utilizes different logistics tiers based on your location and the delivery distance:

A. Local Delivery (City & Nearby Areas)

1. Method: diSabah Delivery Riders (Motorcycles) or Delivery Cars.
2. Coverage: Short-distance deliveries within the same city or immediate surrounding areas.
3. Details: Handled directly by our registered diSabah logistics network for fast, same-day dispatch once the Vendor has finished packing.

B. Local District Delivery (Inter-District within Sabah)

1. Method: Bus Express or Local Express Courier Services.
2. Coverage: Town-to-town or district-to-district deliveries across Sabah (e.g., Kota Kinabalu to Sandakan, Tawau, or Keningau).
3. Details: Orders are handed over to trusted local express transit partners for efficient cross-district transport.

C. Domestic Shipping (Across Malaysia)

1. Method: Standard National Couriers / Pos Malaysia.
2. Coverage: Shipments leaving Sabah bound for Sarawak, Labuan, or Semenanjung (Peninsular Malaysia).
3. Details: Orders are shipped via verified domestic courier networks with full tracking capabilities.

3. Delivery Time-frames & Costs

1. Delivery Duration: The actual time in transit is strictly followed by the distance between the Vendor and your delivery address. Local rider deliveries may arrive within hours of dispatch, while inter-district bus express or domestic courier shipments will take several days.
2. Shipping Costs: All shipping and delivery fees are calculated dynamically at checkout based on distance, weight, and the selected delivery method.

4. Strict Cashless Delivery (No Cash on Delivery)

In accordance with our Zero-Tolerance and Cashless policies:

1. All delivery fees are paid upfront during checkout via our digital payment gateways.
2. diSabah Delivery Riders, Bus Express operators, and Couriers are STRICTLY PROHIBITED from requesting, collecting, or handling any physical cash for goods or delivery fees upon arrival.
3. If a delivery personnel requests cash from you upon delivery, please refuse and report the incident immediately to support@disabah.com.

. Tracking and Receiving Your Order

1. Once your order is handed over to the respective delivery partner, its status in the diSabah app will update to "Shipped" or "Out for Delivery."
2. Please ensure someone is available at the provided shipping address to receive the goods. For wholesale B2B deliveries, the authorized dealer representative must be present to accept the bulk shipment.

6. Issues & Support

If you experience severe delays, receive damaged packaging, or have questions about your assigned delivery method, please contact our support team with your Order ID:

1. Email: support@disabah.com
2. Telephone/What's up: +60 11-5559 9811